It is difficult to make a new campaign and have a group of small campaign
We find the reporting confusing
The disposition it gives , misuses no of leads . We think we have lost few good lead
CRM is also not so good for purely outbound telemarketing.
Our technical guy found it harder to train users to use it
Now we should say our customer speaks of us. Yes it is!
Elastix which is far more capable and robust solutions than a “CCDIAL: nomihs – The IP Nostradamus”. However, one of earlier Elastix user a Canadian BPO house is moving off Elastix. They have initially chosen and selected CCDial for their outsourced call centre. Why is so, the initial findings in the users word is?
Moreover the customer had agreed that Elastix is a very good one, but they simply think this is not what they want for a very small custom call centre of them.We the CCDial team thank worldtradebpo for their kind comments on CCDial. We are proud that a system made in the garage is again is good for something replacing million dollar project. With ThanksThe nomihS Team