CV of Mohammed Solaiman Dewan

Resume-MSDewanM-NetSys020218

Mohammed Solaiman Dewan

Apt# 714, 2575 Danforth Ave, M4C 1L5, Toronto.

Mobile: (647) 326 3216, Home: (416) 724 8461 Email: shisdew@gmail.com

https://www.linkedin.com/in/shisdew

OBJECTIVE:

Technically astute Network / Systems Administrator with extensive expertise on all major IT platforms

HIGHLIGHTS OF QUALIFICATIONS:

  • Over 9 years of experience in System Administration, configuration, management and Networking
  • Proficient in most popular IIS/Apache/Exchange/FTP Server System, Asterisk IP-PBX application Support & Technology Management
  • Solid understanding of entire web and CRM application development process, including VMware deployment & backup-recovery.
  • Experienced in Linux based Call Center/ VoIP Server System, Bespoke add-on software
  • E-commerce & WordPress development with full BPO experience on SEO and social media marketing
  • Ability to successfully deliver creative and thought-provoking projects on time and within budget
  • Quick learner with positive attitude and eager to take on new opportunities and experiences
  • Team player with the ability to also work well independently with little or no supervision
  • Familiar or Speak/understand 06 different language and can cope with multi-cultural environment
  • Possess Master of Digital Communications and Networks from England

EMPLOYMENT EXPERIENCE:

MADD Canada (LCA)                                 Yonge-Eglinton, Toronto                             || Dec’17 – Till Date||

  • Working on behalf of MADD Canada to collect donations in a ultrafast working environment,
  • Highly disciplined and courteous presentation and interaction with donors
  • Maintaining high KPI of Service and Rebuttals while assuring sales per hour
  • Extreme high level of sales efficiency and ensuring performance level every second of working hours.

 

WordPress Design & Developer                  Protactiq, Sasktoon, SK, Canada               || Sept’17 – Oct’17||

  • Responsible for both back-end and front-end development, including creating themes and plugins
  • Developed and maintained web applications and their associated mySQL databases
  • Performed technical analysis/design work when necessary
  • Transformed visual comps into production-ready web experiences; solved bugs and provided support for team

 

Web Developer                                              Indigenous Opportunities                            || Aug’17 – Aug’17||

  • Designed and implemented new features and functionality for job posting site
  • Added new customized HTML and CSS content to increase traffic and attract visitors
  • Optimized and deployed crawler bot for job posting automatically in the site
  • Offered input on the functionality of the sites and provided ideas for the best way to deliver the website’s marketing strategies
  • Available on standby to assist with any updates or inquiries on the website

 

 

Senior System Analyst                                  Government of Bangladesh                        || 2014 – 2017 ||

  • Deployed Linux and windows server & desktop infrastructure and implemented IT services in rural information centers and supervised technical team countrywide
  • Communicated and coached staff on the proper and optimal use and care of government IT resources
  • Recommended, procured and deployed appropriate additional IT resources and solutions to the end user
  • Co-ordinated the development of Web Portal, Knowledge bank, Women TV (IP-TV solutions), and Asterisk based Call Center for rural and underprivileged women
  • Arranged training for countrywide rural Technical person to deliver ICT based services in remote areas
  • Performed coding and programming tasks on various platforms; managed complex application development projects
  • Developed design specifications for comprehensive system software; and provided guidance to IT staff in their areas of expertise

Chief Technical Officer                    Virgo Contact Center Services Ltd Dhaka            || 2011 – 2014 ||

  • Planned, organized, directed and controlled call center IT & VoIP operations for both international and domestic dialing
  • Maintained multi-tier connectivity and managed predictive IP-PBX dialing system
  • Researched and developed of various IP and mobile based VoIP IP-PBX appliances (Elastix, FreePBX, Vicidial, Vicibox with vTiger and Salesforce)
  • Oversaw and maintained co-ordination ITES within Virgotech, Virgo E-learning Center, Virgo Catering, the entire Virgo Group members.
  • Recruited and supervised IT system engineers, programmers, technicians and other data entry staff

Call Center Project Manager                      HMC Technology Ltd                                  || 2008 – 2010|| 

A comprehensive role of CTO and CEO giving birth to an outsourced International call center providing blended voice and non-voice services.

  • Plan, Organize, Direct Implement, control and manage the call center project, its operations, Software and Server System Management.
  • Develop and implement policies & procedures for call center campaign and ensure connectivity and operation.
  • Establish and maintain VoIP Connectivity, ACD, Dialer & IVR Management, Lead Processing, CRM Maintenance.
  • Recruit and manage team of call center agents, supervisors, mid-managers to operate and administer call center campaign, system and networks.

EDUCATION:

Post Grad: M Sc. Digital Communications and Networks                                                   March/2006

 London Metropolitan University, London, UK. (Assessed as Master of Science by WES Canada)

Bachelor: B. Sc. Computer science and Engineering                                                September/2002

Ahsanullah University of Science and Technology (Assessed as B.Sc. Engineering. by WES Canada)

IT VENDOR CERTIFICATIONS:

ITIL Foundation V3 2011

03 months training from Training and online certification                            ||           2015

Developer 6i and Oracle 8 DBA

1-year diploma completed under professional training program of AIICT   ||           2004

Cisco CCNA

CNAP Diploma, AUST CNAP Center                                                          ||           2003

References Available Upon Request

 

www.linkedin.com/in/shisdew

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