Dialer FAQ & Maintenance:
Problem: Dialer is really slow, Agents are going into pause automatically !
Answer: Cleaning your wave files will free up disk spaces. Login in to shell and enter
rm -fv *.wav
This will remove all your recordings.
Problem: Sudden electricity failure caused server reboot and now the user cannot login or other unwanted behavior.
Answer: Sudden power outage gets your database with garbage data , which needs to repair your calling databases. use
this command from privilege shell :
mysqlcheck -u cron -p -A –auto-repair
When prompted use 1234 as password for cron.
Problem: Time synchronization problem of your server. Use the following command to repair time and synchronize your local pc and the eyebeam time eith the server. Use following command from priviledge shell
/usr/sbin/ntpdate -u pool.ntp.org
Problem: In any kind of server related problem , or voice interruption use these command to see your iptables entry and status of your firewall.
Whenever you change your IP address:
Whenever you change you carrier configuration: