Dialler FAQ & Maintainenece

Dialer FAQ & Maintenance:
Problem: Dialer is really slow, Agents are going into pause automatically !
Answer: Cleaning your wave files will free up disk spaces. Login in to shell and enter

rm -fv *.wav

This will remove all your recordings.

Problem: Sudden electricity failure caused server reboot and now the user cannot login or other unwanted behavior.

Answer: Sudden power outage gets your database with garbage data , which needs to repair your calling databases. use
this command from privilege shell :

mysqlcheck -u cron -p -A –auto-repair

When prompted use 1234 as password for cron.

Problem: Time synchronization problem of your server. Use the following command to repair time and synchronize your local pc and the eyebeam time eith the server. Use following command from priviledge shell

/usr/sbin/ntpdate -u pool.ntp.org

Problem: In any kind of server related problem , or voice interruption use these command to see your iptables entry and status of your firewall.

/etc/init.d/iptables status
/etc/init.d/iptables stop

Maintenance:

Whenever you change your IP address:

update_server_ip

Whenever you change you carrier configuration:

/etc/init.d/asterisk restart
/etc/init.d/asterisk status

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